Question 1

How do I take care of my jewelry?

Accepted Answer

Our jewelry is made of stainless steel and will not tarnish on your skin!
The jewels are resistant to clear water.
To clean them, rub them with a soft cloth and they will regain all their shine!
Avoid contact with perfume and cosmetics.

Question 2

Can I wear my jewelry to the sea or the swimming pool?

Accepted Answer

It is possible to wear your stainless steel jewelry for swimming in the sea or the pool, but we still recommend that you take it off first.
Indeed, salt water and chlorine are very corrosive and can, over time, tarnish your jewelry and make it less shiny.
So it's better to remove your jewelry to keep them shiny for a very long time 😊

Question 3

How do I know my ring size?

Accepted Answer

Take a piece of string or a piece of paper, and wrap it around your finger. 
Make a mark where the two ends meet and then measure. You will get a measurement in millimeters, it's your finger size !

Question 4

What is the loyalty program ?

Accepted Answer

The loyalty program rewards you for your purchases !
Accumulate Stars and exchange them for discount vouchers 🌟
 • 1€  spent = 1 Star
 • An Instagram story or post* = 5 Stars

Find all the information here(byminuit.com/loyalty-program)

Question 5

Delivery

Accepted Answer

Deliveries are sent by La Poste in a tracked letter.

In mainland France and overseas areas:
Delivery in 2 to 5 working days is priced at 4.50€ for all orders under 59€.
From 59€, delivery is free !

Rest of the world*: Delivery in 3 to 10 working days is priced at 7€ for all orders under 75€.
From 75€, delivery is free !
*Germany, Saudi Arabia, Australia, Austria, Brazil, Belgium, Canada, Croatia, South Korea, Cyprus, Denmark, Spain, Estonia, USA, Finland, Great Britain, Hong- Kong, Hungary, Ireland, Iceland, Italy, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, New Zealand, Netherlands, Poland, Portugal, Singapore, Slovakia, Slovenia, Serbia, Sweden, Switzerland, Japan, Gibraltar, Latvia, Norway, Russia.

Question 6

Returns

Accepted Answer

You have 14 days from receipt of your order to change your mind.
For any return or exchange request, contact us by email, byminuit@gmail.com.
Jewelry must be returned unworn and in its original packaging.
The return of the order is the responsibility of the customer.
Please note that items already worn cannot be returned or exchanged.
For hygiene reasons, earrings cannot be taken back or exchanged.
Despite the care we take with our jewelry, it is possible that an item arrives damaged, in which case you have 24 hours after receipt of the item to notify us by email at byminuit@gmail.com and request a exchange, a voucher or a refund. After this time, we cannot be held responsible for the defective item.

Question 7

Payment by credit card

Accepted Answer

You can pay for your orders by credit card: CB, Visa, Visa Electron, MasterCard, American Express, Maestro, Discover.

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